Ionic not consistently logging heart rate to the app

[AlanP1]

Hi, 

This has been a problem that has been occurring over the last number of weeks.

The issue is that simply, each week, my Ionic will only log heart rate to the app for lets say about 3-4 days of the week. So for example you might just get data for Monday - Wednesday of any given week.  

Any suggestions as to why this is happening and what I can do to fix it?

Cheers,

Alan 

[SilviaFitbit]

A warm welcome to the Community @AlanP1. Thanks for the details mentioned. 

It's pretty weird that your heart rate isn't showing everyday in your app. I would like you to log out from the app and then force quit it. If you're still not seeing the heart rate information, please provide me with more details: 

- Are you seeing heart rate information everyday in your Ionic? 

- Is your heart rate always on? 

- How often do you sync?

Keep me posted. 

[AlanP1]

Hi Silvia,

Are you seeing heart rate information everyday in your Ionic?  Most days not every day

- Is your heart rate always on? Yes

- How often do you sync? Daily

I did a full reset and reinstall of the app about a month or so ago.

I find that it has improved but it is not perfect, it particularly does not like to record the heart rate on weekend, it often skips Saturday and Sunday but shows the other days?

Could this be a setting?

Thanks,

Alan

[SilviaFitbit]

Thanks for getting back @AlanP1. Sorry for the delayed reply. 

It's pretty weird that your heart rate isn't syncing on the weekends. In this case, I've shared your post with our Support team, they will continue investigating it and providing you with options. 

I'll be around if you need further assistance.