Ionic not counting accurate calories

[Doitforlife34]

Over the last month the calories count on the fitbit is inaccurate, it does not count as i am doing my workouts. I have turned the fitbit off but that did not solve the issue. I depend on my calories count to ensure I am burning enough for my body weight. This is so frustrating how can this be resolved?

[JuanJoFitbit]

@Doitforlife34 It's great to see you in our Fitbit Community. I totally understand how you feel about the calories count issue that your Fitbit Ionic has experienced. By the way, thank you for trying to get it resolved before contacting our forums.

Please restart your Ionic as described in this help article. After this, check out this help page, which explains how your Fitbit device tracks your calories.

Finally, monitor your Ionic and see if it tracks your calories accurately.

Hope this helps.

[LupusGoddess]

Mine is doing the samething.  It started not registering my swims.  Yesterday a 47 minute swim I should have burned around 500 calories.  My fitbit said under 100 calories.  I depend on it to keep me on track.  It’s very very frustrating 

[Doitforlife34]

🥺🥺😡😡 I feel your frustration and i tried everything i can't be without
my Fitbit right now I need a solution is there anything else we can do?

[JuanJoFitbit]

@LupusGoddess Thank you for joining us in this thread and our Fitbit Community. I understand how you feel about this issue. However, I noticed that you contacted our Support team and they assisted you via phone and email. I'm glad to hear that a solution was provided.

@Doitforlife34 I definitely understand how frustrating this is for you. Since the issue persists, even though after trying the recommended steps, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you guys later.