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Ionic not counting anything after update [27.68.9.15]

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‎11-23-2019 00:09 - last edited on ‎11-24-2019 10:42 by Moderator Alum

‎11-23-2019 00:09 - last edited on ‎11-24-2019 10:42 by Moderator Alum

Since the last FW update 27.68.9.15 my ionic does not count anything.

I suffered this issue twice, when I resseted the watch last time it started to count again but not accurately.

 

Does anyone see the same issue?

Any advice?

 

Regards,

Christoph

 

Moderator edit: Subject for clarity

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2 REPLIES 2

‎11-24-2019 10:41

‎11-24-2019 10:41

Hey @chris9dorf welcome to the Community Forums. I'm glad to see you here.

 

Thanks for reporting the tracking issues that you've been having after this update. You did a great job restarting your Fitbit. 

 

As a last step you can perform the factory reset on your Ionic: How do I erase my Fitbit device? *Please note that you’ll need to reinstall any apps and music on your device after the reset. Try to sync your device before performing the factory reset.

 

I'll be looking forward to your new comments!

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

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‎11-24-2019 22:49

In response to YojanaFitbit

‎11-24-2019 22:49

@YojanaFitbit I already did the factory reset three times, without any success. 

I am extremely unhappy with this situation.

 

-Christoph

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