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Ionic not counting correct steps

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‎12-15-2018 21:06 - edited ‎12-15-2018 21:39

‎12-15-2018 21:06 - edited ‎12-15-2018 21:39

Just bought my Fitbit ionic had it for 2 days and it’s so frustrating that it does not count correct steps. I have daily goals and if this doesn’t do what it is supposed to then it’s going back. Any suggestions. 

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3 REPLIES 3

‎12-16-2018 04:59

‎12-16-2018 04:59

You need to give some more information on what it is doing (or is not doing). Is it over counting or under counting? By how many? What are you doing when it is not counting correctly? Or is it all the tIme?

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎12-16-2018 07:31

In response to NellyG

‎12-16-2018 07:31

Mine is doing the same thing.  It is under counting by a lot.  Sometimes I will walk 10 steps and it won't count any.  Other times I will walk 10 steps and it will count 6.  I have tried loosening the band and restarting.  Thank you for the help in advance. 

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‎12-16-2018 12:19

In response to NellyG

‎12-16-2018 12:19

Hi, it is under counting or not counting at all. I have tried with moving/swinging my arm, arm still, dominant hand, non dominant hand, band tight, band loose. I walk 20 steps and it either doesn’t count or gives me 4. Yesterday it froze completely on the same number. I have restarted watch twice and reset back to factory settings without any luck. 

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