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Ionic not counting steps and heart rate

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‎02-16-2021 05:24 - last edited on ‎02-16-2021 06:51 by Fitbit Moderator

‎02-16-2021 05:24 - last edited on ‎02-16-2021 06:51 by Fitbit Moderator

My ionic is not counting steps and not showing any heart beat..

Please guide.

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎02-16-2021 06:42

‎02-16-2021 06:42

Hi @Neha.armaan, welcome to our Fitbit Community. Regarding the steps that heart rate tracking issues that your Fitbit Ionic has experienced, I'd like you to restart it as described in this help article. After this,check out this help page, which explains how your Fitbit device tracks your steps taken.

 

In case the heart rate tracking issue persists, please try the troubleshooting steps that are listed in this help article. After this, monitor your Ionic during the next 24 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎02-17-2021 18:38

In response to JuanJoFitbit

‎02-17-2021 18:38

Thanks for your help. But still my ionic is not counting any step.
Its syncing with my android, getting charged, showing incoming calls,
showing reminders..
It's not counting steps and not showing heart rate.
Plz guide
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