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Ionic not counting steps and not recording lengths in the pool

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‎08-31-2020 19:03 - last edited on ‎09-02-2020 12:30 by Fitbit Moderator

‎08-31-2020 19:03 - last edited on ‎09-02-2020 12:30 by Fitbit Moderator

Hello, 

 

Just yesterday I noticed that my fitbit ionic was no longer recording steps properly and this evening it failed to record a single length in the pool. I have visually inspected the device and noticed a tiny hole in the area where the armband connects to the watch. The hole seems to be plugged up and there was some water leaking out around the clog. I have not tried to clean it but I was looking for some guidance on this issue. 

 

Thank you very much, 

Crispy

 

Moderator Edit: Clarified subject

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‎09-02-2020 12:29 - last edited on ‎10-17-2024 06:19 by Fitbit Moderator

‎09-02-2020 12:29 - last edited on ‎10-17-2024 06:19 by Fitbit Moderator

@Crispy2889 A warm welcome to the Fitbit Community. Thank you for getting in touch about this. 

I appreciate the detailed information shared before trying some troubleshooting. I've shared your post with our Support team and they mentioned that you already have a case with them, please continue the communication through email, they'll be happy to assist. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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