Ionic not counting steps, heart rate, battery goes from 100 to 0 in 15 min

[Scolage]

Ionic suddenly not holding battery charge. Also not counting steps or tracking heartbeat. Already tried resetting using the 3 buttons but no luck. Anyone else have this issue all of a sudden ?

Fitbit Support team, have you changed anything in the software recently ?

[EdsonFitbit]

Welcome to the Fitbit Community, @Scolage.

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. Thank you for trying to get them resolved before contacting us.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have a nice day.

[hatadearg]

Hi, I've 2 out of 3 issues that you mention above, zero steps and heartbeat  however have had no reply from fitbit to my post. Was your issue resolved when you contacted support ?

[Scolage]

I did call support. They transferred my ticket to the Warranty team who emailed me and told me my warranty was up, nothing they can do. Gave me a discount to buy a new one - Not impressed. They didn't even ask me to try a few things before...

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @hatadearg.

If you haven't done so, please restart your Fitbit Ionic by following these steps.

In addition, you can turn heart-rate off and back on. For instructions on how to navigate your Watch, please visit this article.

Thanks for the update, @Scolage.

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

If you have any question, please let us know.

[hatadearg]

Hello,

I've tried all the reset steps. Once reset , the ionic will record steps for 1 to 2 mins and then stop. 

Heart rate & Sleep doesn't register at all. 

I've tried multiple clock faces etc.

All this started post Firmware upgrade which may be coincidental.

Current Version is 72.1.15 

[EdsonFitbit]

Thanks for your response, @hatadearg.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.