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Ionic not counting steps or logging any other info

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‎07-08-2018 16:07

‎07-08-2018 16:07

I went swimming today with my ionic.  I noticed a while later that it lost the steps I already had accumulated for the day and will not count steps anymore.  The date and time still show.

HELP!!

 

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8 REPLIES 8

‎07-08-2018 16:23

‎07-08-2018 16:23

I was swimming with mine today and it suddenly stopped counting laps and calories and now the battery is totally drained. 😞

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‎07-08-2018 16:26

In response to PiperSue

‎07-08-2018 16:26

I swam twice for a total of 8 minutes, drying it off each time. It was
under my beach towel so it was not sitting in the sun. I've deleted the app
from my phone and reinstalled but now Bluetooth won't discover it!!
It does charge but showing no data other than date and time.
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‎07-08-2018 16:32

In response to highpeakshiker

‎07-08-2018 16:32

Looks like LOTS of people are having issues. The community is full of people demanding refunds.

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‎07-08-2018 16:37

In response to PiperSue

‎07-08-2018 16:37

I still cannot get my iphone to recognize the Ionic.  I will do a factory reset and if that doesn't help I will be asking for a refund or replacement.  So disappointed!!  My husband got my an Apple Watch for Christmas and I didn't like the fact that it had to be charged so often so returned it and got the Ionic.
I have not done the update as I tried that when it first came out a few months ago and it totally messed it up.  I had to do a factory reset at that time to get it back so it was working!

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‎07-08-2018 18:07

In response to PiperSue

‎07-08-2018 18:07

I did a chat with customer support.  I downloaded the new software and everything is working except it still will not connect via bluetooth to my iPhone.   I will swim with it tomorrow and if it happens again I will get a replacement, hopefully.  This is my hope, nothing the tech support said.  Good luck with yours!

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‎07-08-2018 18:31

In response to highpeakshiker

‎07-08-2018 18:31

Spoiler
I resolved the bluetooth issues by going to the fitbit app and going through settings until I found the 'all day sync'.  I enabled that and the ionic immediately showed up in my 'devices' on my phone.  I hope others can resolved their problems.  Frustrating!!
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‎07-08-2018 18:36

In response to highpeakshiker

‎07-08-2018 18:36

Thank you! Apparently I am getting a replacement. Good luck to you!

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‎08-19-2018 14:35

‎08-19-2018 14:35

Mine has also stopped. Usually hit the 10000 but it’s stuck on 23! Re-set and no change.,

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