05-30-2019 12:53
05-30-2019 12:53
Hi I had the ionic & I just got a new Versa lite so my other half is having my ionic. I have put it back to factory settings it’s charging but it will not connect to my partners iPhone I turned off bluetooth & put it back on have restarted the iPhone everything it has said to do if not connecting but it still won’t connect.
05-30-2019 13:18
05-30-2019 13:18
Hi @RacheB -- I'm expect you've already deleted Ionic from your Fitbit account (I think you have to in order to set up Versa Lite). But it also has a profile in your iPhone's bluetooth settings (needed for notifications). So check your iPhone BT settings and delete anything that says Ionic.
After that try and add the Ionic to your partner's iPhone and account as a new device.
Hope that helps. Let us know.
Scott | Baltimore MD
Charge 6; Inspire 3; Luxe; iPhone 13 Pro
05-31-2019 01:38
05-31-2019 01:38