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Ionic not holding a charge and app not opening

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‎04-17-2019 09:04 - last edited on ‎04-18-2019 10:45 by Fitbit Moderator

‎04-17-2019 09:04 - last edited on ‎04-18-2019 10:45 by Fitbit Moderator

For some reason everytime I open my app it kicks me out and I have to reopen it and my Fitbit no longer holds a charge for more than 1 day! I've restarted my Fitbit and my phone but these issues won't stop. Anyone know what is going on??

 

Moderator edit: Updated subject for clarity 

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‎04-18-2019 10:42

‎04-18-2019 10:42

A warm welcome to the Community @Sylphill. Thanks for the troubleshooting that you've tried. I appreciate the details that you've mentioned. 

 

I would like you to make sure that you have the latest app version. Also, try force quitting it by going into your phone's settings and close it. 

 

Regarding your Ionic not holding a charge, I've shared your case with our Support team. They will continue assisting you on this matter. 

 

I'll be around if you need further assistance. 

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