Ionic not holding a charge

[C2-T2]

I bought my Ionic last year early December and used to get 5 days per charge and last 3 weeks is getting bad and rapidly, now only last me 2 days tops. Has anyone is experiencing this? How did you fix it?

Thx

Moderator edit: subject for clarity

[WendyB · Accepted solution]

Welcome to the forums!

Please clean the contacts

Then Do a Restart

See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
Best Charging Practices

Let us know!

[AlejandraFitbit]

A warm welcome to the Community @C2-T2 and @WendyB thanks for the input.

I was able to see here that our friend @WendyB provided some instructions in order to fix this battery issue. Was this the answer you were looking for? If it was, I recommend marking the answer given as a solution. By doing this, other users with the same inquiry will be able to find a faster response.

Now if your inquiry/issue wasn’t resolved, let me know and I will be glad to help you out. 

[Nezzer63]

Bought my Ionic as a Christmas present for myself. It has been working great and the battery lasted 4 to 6 days.  As of yesterday, it lasted 12 hours. I did a reset and this morning did a factory reset. Fully charged battery when I left for work, now 0%.  Not happy...any other suggestions?

[AlejandraFitbit]

Great to welcome you @Nezzer63.

Thanks for troubleshooting this battery issue by yourself. I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. 

[MvL64]

I have the same problem.

I bought my Ionic in January 2018 and used to charged it twice a week.

Since last week I have to charge it twice a day.

[SunsetRunner]

All Ionic users are experiencing problems this past month and Fitbit is not owning up to the problem. I’m so fed up with their customer service. It’s obviisuly a problem on their end as many users are complaining. 

[Rougesvp]

I had the blue Fitbit symbol screen of death earlier this week, contacted customer support, my Ionic is 15mth old so... No Support effectively.  Their trouble shooting was of no assistance, I however prevailed, they offered 40% off a new one (I'll never buy another).  Brought it back from the dead BUT now the battery doesn't last 24hrs!!

Thanks FitBit!!

[SunsetRunner]

I bought mine in October 2017 , it was perfect , then they release an update , afterwards the watch needed charge everyday , then after OS 3.0 update last December , my watch died and they didnt offer me replacement or maintenance and now my watch is done .

perfect Support

[Nezzer63]

Got email from Fitbit support. They’re tracking my battery today.  It was 100% at 8:30 this morning.  Don’t think It’ll even make the 12 hours....I’m supposed to email when it’s at 0%.  Hopefully they’ll help me out. Will keep posting....

Fitbit support have been very quick in responding to my issue. I have followed all the instructions on the emails and I just opted for a replacement on my Ionic Fitbit.  Hopefully they have made improvements on the battery issue.  

I have to say that their response to my issue has been excellent customer service.  Especially if they are sending me a replacement. 

Battery definitely is not holding charge. Looking forward to receiving my replacement. Thanks for your help. Will let you know when it arrives 

[LizB717]

I'm having the same problem .Praying they send me a new battery too. 

I hate hearing that. I'm going to keep working with their app page and lower my rating everytime they ignore me. 

Do we need to go to the News about this model! ? I  don't like apple products in general, but Fitbit might be taking advantage of our loyalty. 

I'm with you something is going on. The app has been buzzing my phone all day. 

[Nezzer63]

The replacement unit is on its way! 🙂  I have to say I’m very pleased with Fitbit Support. They have been prompt in response to my issue.  Definitely 👍🏼!   I do hope they can help you as well.

I received my replacement 2 days ago. Set it up yesterday. Battery holding so far😜. Thank you Fitbit for the replacement. I’m hoping to get get years of enjoyment from my watch. 

[C2-T2]

Did you called fit bit or just from the post they solve your issue? I feel
like i cave to call them to resolve my issue though

[LizB717]

I had the same problem and the choice of a new Fitbit or % off a different
Fitbit. At least they believe there's a problem with the product. I'm
concerned that they're not going to fix the problem so my new one will end
up broke and 14 months from now.


Yours in Christ,

Moderator edit: personal info removed

[Nezzer63]

They helped me from my post. AlejandraFitbit responded to my initial post. After that I received an email from Fitbit support. I followed the instructions they sent. After coming to the fact that the battery was not holding charge, I got option to receive a replacement or a percent off another Fitbit product. I opted for replacement. Had to keep my wrist bands and charger.  Still, I believe I got really good customer service. It was quick.   My ionic was less than 3 months old...

Well, gotta keep the faith!

Blessings!

Thanks Alejandra!  My first post was on March 22, I’ve been sporting my replacement since yesterday. Thanks again. 

[LizB717]

Yes the service is good, even great. But why is the app STILL shutting down
going on for a nearly five days? And why are so many Ionics need to be
replaced? Don't get me wrong, I'm a Fitbit fan from way back. I just want
their reputation to get back to its original level.

Yours in Christ, 

Moderator edit: personal info removed

[Rougesvp]

The service is horrible; no recognition of the problem they've created and they've effectively disabled a whole line of their product.  For those of us whose Ionics are over 12mths old, they'll give us a 5 off a new one... good business for them, not so much for their former customers!

Put your hands up Fitbit and fix the problem you have created!

[LizB717]

Amen! I had to uninstall the app to stop it from crashing on my phone.  Finally got the new Ionic so I'm about to transfer to the new one.  I wonder how long this one will last and if they will give me a new one when it crashes. 

[YojanaFitbit]

Hi guy, thanks for sharing your Fitbit experience here. We appreciate all the steps that you've follow to help your Fitbit Ionic. Sorry for the delayed response.

@MvL64 Welcome to the Forums! I'll be glad to give you a hand with your Fitbit Ionic. It looks that it is draining battery really fast. You can follow the steps suggested here. Also take a look of this article which gives you some great tips on how to help the battery life of your Ionic: Can I improve my Fitbit device's battery life? 

We always recommend plugging your charging cable into a USB port on your computer or other low-energy device. If necessary, you can use a UL-certified USB wall charger. Don't use a USB hub or battery pack to charge, and only use the charging cable that came with your device.

@SunsetRunner Thanks for sharing your feedback. Our team and I are working really hard to help all users having this issues. If you need more details about your options with our support team, please let me know so I can request a case for you.

@Rougesvp We appreciate your time, thanks for troubleshooting your Ionic. You can try to suggested steps in these two articles: How do I clean my Fitbit device?  and Can I improve my Fitbit device's battery life? Sorry to hear that our support team wasn't able to help you. Thank for sharing your feedback.

@SunsetRunner Sorry you feel that way, Fitbit is always trying to provide great products and customer experience, that's why they offered you that option since the Surge is out of warranty warranty. Each scenario is different, but if they didn't offer you a different option; must be because they don't have it. Nevertheless, I really appreciate your feedback; this is the best way to make your voice heard.

@Nezzer63 and @LizB717 You did a great job following all the steps from support, sorry that your Ionic didn't respond. I will let know @AlejandraFitbit that you're really happy with her help. Your replacement will arrive shortly! Hope you will enjoy it.

If you have any further questions, please let me know!  

[sfbinms]

I've owned the Ionic for 2-3 months.  It has begun losing a charge overnight.  I usually need to recharge 2-3 times a week, but about 50% of the time it drains overnight while I am not wearing it.  I'd be grateful for any solution.

Thanks.