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Ionic not keeping time or track sleep, steps or heart rate correctly

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‎11-19-2020 11:04 - last edited on ‎11-20-2020 12:10 by

‎11-19-2020 11:04 - last edited on ‎11-20-2020 12:10 by

Hi, 

 

My fitbit ionic is not keeping time, measuring sleep,steps or heart rate correctly. It is currently telling me my heart is at 150 bpm while I sit on the couch. 

Why is this happening?

 

 

Moderator edit: subject for clarity 

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‎11-20-2020 12:09

‎11-20-2020 12:09

Welcome to the Fitbit Community, @Fionán.

 

I appreciate your participation in the Forums and sharing that your Fitbit Ionic is not keeping time, measuring sleep, steps or heart rate correctly. Thank you for providing the additional details, I understand your concern and I am glad to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.


Have a great day!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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