help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic not keeping track of time

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-02-2019 17:43

‎10-02-2019 17:43

My Ionic is loosing time.  It's currently 8:37pm EST but my Ionic says it's 11:09am EST.  What the heck is going on???  Why can't FitBit figure out how to fix all the things going on:  not recording time, Run/Exercise features not working, not connecting to wi-fi so nothing is getting synced, the app doesn't recognize the wi-fi that it's been connected to for the past 18 months?  Resetting the watch 50 times doesn't seem to do any good either!  Have restarted the phone, updated the phone and nothing!!  Longtime FitBit user, but they might loose me if they can't figure out how to fix the issues.  Do they care?

Best Answer
0 Votes
1 REPLY 1

‎10-03-2019 11:32 - last edited on ‎11-08-2024 14:57 by Fitbit Moderator

‎10-03-2019 11:32 - last edited on ‎11-08-2024 14:57 by Fitbit Moderator

It's great to see you on the Community @JoanHCSU. Thanks for the details mentioned and the troubleshooting tried. 

Your comments are appreciated and we're here to assist you. In this case, I've shared your post with our Support team and they will continue assisting you. 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes