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Ionic not lasting more than a few hours.

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‎08-08-2019 04:31

‎08-08-2019 04:31

I have had my Ionic from around launch.  It has worked great until the past week.  Every time I charge the ionic to 100% he battery drains within just a few hours.  I have tried resetting the ionic multiple times, turning off all day sync and such to no avail.

 

I’m not sure what to do about t anymore.  If the ionic is completely shot now that’s pretty discouraging.  I hope there is something that can help.

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‎08-08-2019 06:01

‎08-08-2019 06:01

If you look through the forum, this has been raised a few times.

Most of the posts I have seen state this started following a software update to the app.

I have raised this with Fitbit support and after running through a number of tests; I am just arranging my replacement under warranty.

I just hope this isn't a software issue that does the same to the replacement.

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‎08-08-2019 07:23

‎08-08-2019 07:23

i am on my second ionic replacement with the same issue - battery started running out in a few hours.  I think every fitbit I have owned - (with non-replaceable batteries) has quit working at least once in the first year and fitbit has replaced - and again has failed sometime in the following year.  I love the software but am discouraged that such an expensive watch would last less than one year.  I had a best buy geek squad warranty because of my prior experience with fitbit products and thus received a second replacement after the one year warranty from fitbit.  However I understand that you can no longer purchase a fitbit ionic warranty from best buy.  When this one fails - I may look elsewhere for a watch that lasts longer than one year.  

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