Ionic not linking to wifi/ bluetooth on a galaxy note 4

[Denisehamp]

I am having trouble updating my new ionic, I can't connect to Bluetooth, or Wi-Fi.

Any suggestions?

[MarreFitbit]

Hey there @Denisehamp, it's great to see you around the forums!  Before you begin the firmware update, make sure Fitbit Ionic is plugged into the charger and in range of your Wi-Fi network during the update. For best results, use your home or work Wi-Fi network. 

If the firmware update failed, you may see this image on your watch's screen:
 

Please follow the troubleshooting steps below based on your issue to resolve the problem. 

If your watch isn't sufficiently charged before starting the update, you may see this image on your screen:
 

Wait until the battery is at least 40% charged to start the update and keep your watch plugged into the charger. To check the battery level, tap the screen or press any button while the watch is charging.

If you have trouble updating your watch over Wi-Fi, try these steps to resolve the problem: 

1. Make sure your watch is connected to the Wi-Fi network you want to use. 
2. Move your watch closer to your router.
3. Make sure your router is connected to the internet. 
4. Restart your watch by holding the back (left) and bottom buttons until you see the Fitbit logo.
5. Try again to update your watch.

If the update failed, continue with the following:

1. Restart your phone.
2. Try again to update your watch.

If it's still not updating, let's continue with:

Check to see if you have another Fitbit tracker paired to your phone. If so, you must tell your phone to "forget" the tracker, removing the connection between the phone and the tracker. 
 

1. On your phone, go to Settings > Bluetooth > find the tracker in the list > find an option to forget the device.
2. Try again to update your watch.

If you can't update Ionic over Wi-Fi, follow the on-screen instructions in the Fitbit app to update your watch over Bluetooth instead. Note that firmware updates over Bluetooth may take significantly longer to complete. 

On the other hand, if you have trouble updating your watch over Bluetooth, try these steps to resolve the problem: 

1. Try turning Bluetooth on and off on your phone.
2. Restart your watch by holding the back (left) and bottom buttons until you see the Fitbit logo.
3. Try again to update your watch.

If the steps above don't work, do the following:

1. Restart your phone.
2. Try again to update your watch.

Last steps if that doesn't work is to check to see if you have another Fitbit tracker paired to your phone. If so, you must tell your phone to "forget" the tracker, removing the connection between the phone and the tracker. 
 

1. On your phone, go to Settings > Bluetooth > find the tracker in the list > find an option to forget the device.
2. Try again to update your watch.

If you see a clock error message on your watch's screen after the update, choose a clock face in the Fitbit app to resolve the problem:

1. From the Fitbit app dashboard, tap or click the Account icon > your device image.
2. Tap or click Clock Faces.
3. Choose a new clock and then wait a few moments for your watch to update. The new clock face will appear on your screen.

Let me know if this works, I'll be around!