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Ionic not not syncing all data for days at a time on my LG

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‎11-14-2017 23:21

‎11-14-2017 23:21

I don't know what's going on I have WiFi and Bluetooth as well as my location on. But now my Fitbit only sinks some data if any and sporadically my active minutes

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6 REPLIES 6

‎11-15-2017 05:40

‎11-15-2017 05:40

Same with my pixel. Syncing on this Fitbit has been a disaster. It rarely syncs automatically and when I go to the app to sync manually it just fails.

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‎11-28-2017 20:54

In response to EWC115

‎11-28-2017 20:54

My Ionic isn't syncing previous days data. I unpaired it, reset it, and it strarted working for a day but now it lost the data from previous days again and is only showing current day steps/activity. 

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‎01-09-2018 10:19

In response to Beazer18

‎01-09-2018 10:19

Anyone been able to figure out more on this issue?  My Ionic syncs the current day's activities but when I look at previous days, it only shows calories (the same amount for each day and it's inaccurate)... 

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‎01-09-2018 10:25

In response to JVA

‎01-09-2018 10:25

My ionic would not sync with my android phone. It has not done it since 1:15 yesterday. It is syncing with my work iphone. I tried to unpair it from the Bluetooth (because the error was saying it could not find the device) and when I went to re-pair it my ionic has disappeared and my phone can not find it. I have had some strange sync issues with it since I got it but in the end it would sync, but this is REALLY annoying.

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‎03-24-2018 10:10

‎03-24-2018 10:10

Was there any fix provided for this. I bought the Ionic recently. Automatic syncing never worked as expected for me. That wasn’t a terrible problem for me. But, I noticed yesterday that it wasn’t syncing even manually for the whole day. I unpaired, removed the tracker from the app and readded. It started syncing again. But my yesterday’s stats is now gone! No idea how to retrieve it. 

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‎03-24-2018 17:26

In response to Rajani

‎03-24-2018 17:26

Mine was the same and I dis all the resetting of the software and bluetooth, which didn't fix it. I decided to have one more go after spending many hours researching and trying to fix it......., then I noticed that my old Charge 2 was still showing in the bluetooth list even though I didn't have it anymore. I had already removed it from the phone app, but not the phone's bluetooth pairing list. I removed it, then everything started working correctly. I don't know whether that was just a coincidence.

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