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Ionic not pairing with Boltune earbuds

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‎10-16-2020 10:01 - last edited on ‎10-19-2020 17:13 by Fitbit Moderator

‎10-16-2020 10:01 - last edited on ‎10-19-2020 17:13 by Fitbit Moderator

I am so frustrated.  I am trying to connect my brand new Boltune earbuds with my Ionic.  THe earbuds are in pairing mode and I select the device from the +Audio Device menu.  It says pairing one time then spins and never completes the connection.  I have looked at old posts from 2018, but decided to start a new one.  The buds are BT5.0, and the Ionic requires at least 4.0, so it is not a compatibility issue.  I have rest the phone several times and cleared the cache on the bluetooth device.  I am at a loss for what to do.  is there anyone at Fitbit who can support this issue?  I so do not want to give apple business and get he apple watch, but if Fitbit is not going to work, this is where I may need to end up.  HELP PLEASE!

 

Moderator Edit: Clarified subject

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‎10-19-2020 17:11

‎10-19-2020 17:11

Hi @Jpeters, it's nice to see you again participating here in the Community Forums!

 

Thanks for bringing this to our attention and for taking the time to share your thoughts with us, I understand how frustrating this matter can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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‎10-20-2020 09:07

In response to RicardoFitbit

‎10-20-2020 09:07

The solution offered did not work.  I have trashed the ionic connection...uninstalled the App.  Reinstalled, reconnected, reset the ionic, reste the headset and still nothing.  there has to be a firmware issue.  The headset connects with the phone within seconds no issues.  I unpaired from the phone to ensure there was no conflict.  There has to be a solution.  One should not expect a watch that is roughly 1.5 years old to not be compatible with a new headset.  Judging form a myriad of posts. I am not alone in this BT pairing issue

 

 

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