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Ionic not pairing with my phone since last update

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‎03-12-2021 18:41 - last edited on ‎03-13-2021 13:23 by Fitbit Moderator

‎03-12-2021 18:41 - last edited on ‎03-13-2021 13:23 by Fitbit Moderator

Since my ionic updated the last time it won't pair with my phone and I've been told that i have to get a new phone,  well for what i paid for watch id rather send the watch back than have to buy a new phone so can someone point me into the direction of how do the warranty. I know the warranty last for up to a year and i got this watch last August but im not sure how to go about doing warranty

 

Moderator Edit: Clarified subject

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‎03-13-2021 13:25 - last edited on ‎10-02-2025 16:19 by Fitbit Moderator

‎03-13-2021 13:25 - last edited on ‎10-02-2025 16:19 by Fitbit Moderator

@Jwill2 Hi there. Thank you for the details shared. 

Take into consideration that the Fitbit app is compatible with most popular phones and tablets. You'll only need a compatible OS: 

  • Apple iOS 12.2 or higher
  • Android OS 7.0 or higher 
  • See additional tips for Android phones and tablets.

Since you mentioned that your Ionic isn't pairing, please try this troubleshooting. 

Last but not least, check out the Fitbit Warranty here. 

Hope this helps. 

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