help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic not pairing with my phone since last update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-12-2021 18:41 - last edited on ‎03-13-2021 13:23 by Fitbit Moderator

‎03-12-2021 18:41 - last edited on ‎03-13-2021 13:23 by Fitbit Moderator

Since my ionic updated the last time it won't pair with my phone and I've been told that i have to get a new phone,  well for what i paid for watch id rather send the watch back than have to buy a new phone so can someone point me into the direction of how do the warranty. I know the warranty last for up to a year and i got this watch last August but im not sure how to go about doing warranty

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎03-13-2021 13:25 - edited ‎03-13-2021 13:25

‎03-13-2021 13:25 - edited ‎03-13-2021 13:25

@Jwill2 Hi there. Thank you for the details shared. 

 

Take into consideration that the Fitbit app is compatible with most popular phones and tablets. You'll only need a compatible OS: 

 

  • Apple iOS 12.2 or higher
  • Android OS 7.0 or higher 
  • See additional tips for Android phones and tablets.

Since you mentioned that your Ionic isn't pairing, please try this troubleshooting. 

 

Last but not least, check out the Fitbit Warranty here. 

 

Hope this helps. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes