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Ionic not reading heart rate

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‎07-23-2019 08:59

‎07-23-2019 08:59

I’ve had my ionic for a little over a year and it just stopped reading my heart rate. I’ve reset it a few times including a factory reset. Ive also adjusted tightness and location on my wrist. Still won’t read heart rate. Any ideas? 

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2 REPLIES 2

‎07-24-2019 11:52

‎07-24-2019 11:52

Thank you for reaching out to the Community @SunsetRunner, welcome! Smiley Happy

 

Thanks for trying all the suggested steps here. We strive for excellent customer service, and customer satisfaction remains our number one goal. I've checked with our Support Team and apparently they already took your case under their wings. Please keep an eye in your email inbox, you'll get some information about your case.

 

Please let me know if you need anything else! 

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‎09-29-2019 17:44

In response to YojanaFitbit

‎09-29-2019 17:44

I'm having this same problem, and have gone through all of the steps. Any resolution on this you can share?

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