Ionic not receiving text notifications

[FelicityB]

This morning my ionic stopped receiving text notifications. I receive all other notifications.

I unpaired and repaired my device, turned off notifications and restarted my phone then turned notifications on again, restarted my fitbit - I have tried all the suggestions on the fitbit forums that I found and nothing... any way this can be fixed?

This is not the first time this happened and in the past a hard restart of my ionic fixed it but it’s not working this time... if this keeps happening I may switch to an Apple Watch...

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @FelicityB it's nice to see you around participating in our forums. Let me help you out with your difficulties.

Seems odd that your device is not receiving only the text notifications, I appreciate your time and effort troubleshooting this situation prior making your post. First., I'd like to to know which mobile device you're currently using to sync your Ionic? I suggest you to check our list of compatible devices because this might be the cause. Since you already tried some troubleshooting steps, please check our help article: How do I get notifications from my phone on my Fitbit device? for helpful information to resolve your concern. 

Let me know if you need anything else, I'll be here.

[FelicityB · Accepted solution]

I have an iPhone X - I figured out that in notifications on the iPhone you HAVE to have messages set to “Notification Center” or it won’t send notifications to your fitbit - I turned that back on and it works now...

[RicardoFitbit]

Welcome back @FelicityB thanks for your reply and update.

I'm glad to see that your notifications difficulties were resolved. I also recommend you to change ​ verify if the setting under "Banner Style" is in persistent instead of temporary. I've noticed and received some reports that after changing these settings some users were able to receive text notifications without any trouble.

Don't hesitate to contact me back if you need further assistance, I'll be around.

[MikeHill15]

I am having the same issue with my Ionic. I have a Samsung Galaxy S9+. I have had no problems in the past. I have tried all solutions listed and still no text notifications. Emails and Phone Calls work just fine. 

[RicardoFitbit]

Thanks for your reply and update @MikeHill15, my apologies for the delay in responding your post.

I appreciate your effort and patience troubleshooting your Ionic. To make sure your Fitbit device receive notifications from your Android phone, open the Settings app on your phone and confirm or adjust the following settings:

• Turn off background restrictions or limitations:
  1. Go to Apps & Notifications > Fitbit app. 
  2. Tap Background restrictions or Background limits to turn off the setting.

• Turn off battery limitations:
  1. Go to Apps > Fitbit app > Advanced > Battery > Battery optimization.
  2. Change the view to All apps.
  3. Search for the Fitbit app and choose Not optimized.

• Turn on location services and allow the Fitbit app to access your location. For more information, see Why is the Fitbit app prompting me to turn on location services?

Let me know how it goes, I'll be here.

[MikeHill15]

I have confirmed that those settings are in place properly and reset my phone and Ionic. Still not receiving text notifications. However, I was not prompted to turn on location settings. 

[MikeHill15]

Well, looks like it was my phone that was the issue. I checked for software and firmware update, and it turns out my phone was due for a software update. Completed that, reset my phone and Ionic. All notifications are being received. 

[RicardoFitbit]

Hello @MikeHill15 thanks for your replies and updates, it's a pleasure for me to continue assisting you. Sorry for the delayed reply.

I'm happy to know that after updating your mobile device software the notifications concern with your Ionic device was resolved. Don't hesitate to contact me back if you need anything else or if you have any additional questions for me to answer, I'll be here.

See you around, it was a pleasure to assist you. 

[jude9582]

 have had same issues, since I bought my ionic,can,t receive notifications,was told they are working on it,but no results

[RicardoFitbit]

Hello @jude9582, welcome to the Community Forums!

Thanks for your post. Since you already contacted our Customer Support team, my best advice will be to contact them back if you have any additional questions about the outcome of your case. Please do not hesitate to contact me back if you have any additional questions.

I'll be around.

[RLCYA]

Ever since the updates in November & December 2019, I no longer get text or email notifications on my Samsung Galaxy. Note 5.  i occassionally get phone call notifications.  i have uninstalled both the app and my Ionic.  I have gone through all the steps listed on the forum.  I have all the "sync" option turned on.  Everythimg worked find until Nov/Sec updates on bothe the app & Ionic firmware.   The app was the Dec 11, 2019 android update & the My Ionic is basically now only as good as my old Alta. I  spent the over $200 to be able to get text & emial notifications.

Am I the only one with this problem?

[RicardoFitbit]

Hi @RLCYA, It's nice to see you again participating here in the Community Forums, welcome back! Sorry for the delayed reply.

Thanks for bringing this to my attention and the details that were shared in your post, your effort and patience troubleshooting this situation is appreciated. To move forward with your concern, can you please let me know if the troubleshooting steps that were shared above on this thread were already tried?

Keep me posted and let me know if you have more questions for me to answer.

[RLCYA]

YES.  Sometimes it works for awhile, but when my phone is more than 20 feet it stops.  Sometimes it works, but then it stops even when the phone is on my belt.  Sometimes even after the steps it doesn't even work at all.On the app, there times when I try to refresh, it says "Looking for Device", then "Device nlt found", yet the Ionic is right next to the phone.I have tried to find a pattern,  it can't.   One time I had a test text sent, and it worked.  I was so excited that I immediately had another test text sent, but it never came ....  literally 2 minutes later.All I do know, is that before the first Firmware update in Nov, I never had the problem. Very frustrating .... - RLC -