Ionic not recording days of activity

[metaberry]

Hello - my Ionic isn't tracking my exercise on the 5 days I workout? Help! Thanks.

[SantiR]

@metaberry Welcome to the Fitbit forums! Thanks for reporting the situation you are experiencing with Ionic not tracking days of exercise goals.

Can you confirm that any exercises appear at the activity history on the app? Also, how are you tracking your exercises? 

Please try manually log exercises and let me know if they update the 5 days of exercise this way.

Also, please perform a restart on your watch. This should help in case it is not tracking exercise at all.

Hope this helps. Keep me posted! 

[costello]

I think this is the same problem I'm having. I posted a message to the forum about it. My daily exercise is not recorded when I rely on auto recognized exercise. It works if I manually start the exercise. It's annoying, because I've lost a couple of weeks' worth of credits. And I don't always want to turn on the GPS. Like if I'm just walking around at work. I just want it to auto recognize that I've walked continuously for at least 15 minutes like it used to.

[SantiR · Accepted solution]

@costello Welcome to the Fitbit forums! Thanks for taking the time to share the experience you are having with Ionic not recognizing your activities automatically. Thanks for sharing all of those details about this. 

Please check if the SmartTrack options are set up correctly:

1. On the Fitbit app dashboard, tap the Exercise tile to open your exercise history.
2. Tap the gear icon.
3. Tap an exercise and adjust the duration or turn off Auto-recognize.

You could also perform a restart on your watch. This should refresh its system and help you out with this.

Try that out and let me know how it goes! 

[metaberry]

I took your advice and restarted my watch last night and charged it. Lo and behold this morning it auto tracked my exercise. I hope it continues to do this. Thanks for your help.

[SantiR]

@metaberry Thanks for your reply and for trying the steps provided. You are very welcome! I'm really glad to read that it is now working properly and that you are back on track now. I also hope it will continue to work like that. 

Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! 

See you around!