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Ionic not recording sleep information nor syncing

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‎07-28-2019 15:35 - last edited on ‎07-29-2019 13:57 by Fitbit Moderator

‎07-28-2019 15:35 - last edited on ‎07-29-2019 13:57 by Fitbit Moderator

My watch has stopped recording my sleep time, and will not sync with my laptop

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎07-29-2019 13:56

‎07-29-2019 13:56

Hello @tamara7 thanks for bringing this to my attention, it's a pleasure to assist you with your sleep concern. Welcome to the Community Forums!

 

Seems odd that your Ionic device is not recording your sleep nor syncing. For the syncing inconvenience, I recommend you to try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. Also, regarding the sleep tracking situation, can you please let me know if your Ionic isn't recording Sleep Stages but it's recording simplified sleep data, or isn't recording sleep information at all? When was the first time you experienced this and how many times since then? You can check: How do I track my sleep with my Fitbit device? for more information about how sleep information is recorded.

 

I'll be around, let me know if you have any additional questions.

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‎07-29-2019 18:08

In response to RicardoFitbit

‎07-29-2019 18:08

My watch has been working great for a year. July 24 it stopped Syncing with my laptop and my app on my iPhone stopped recording my sleep. I have tried removing the app, downloading it again, but still having the same problem. I believe there was an update around the same time. Any other suggestions?

Gabriela Sent from my iPhone
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‎07-30-2019 13:40

In response to tamara7

‎07-30-2019 13:40

Your prompt reply is appreciated, it's a pleasure to continue assisting you with your Ionic device @tamara7.

 

I appreciate the details that were shared with me, thanks for troubleshooting your device prior to posting too. I'd like to focus on the syncing situation because you'll need to sync your Ionic to see if your sleep was recorded. That said, please try the following troubleshooting steps if the information that's specified on: Why won't my Fitbit device sync? didn't work:

 

  1. Restart your Ionic.
  2. Please on the phone, go to Settings > Bluetooth, and remove all the connections that exist with the device. (Forget device, ignore or unpair depending on the version of the operating system of the phone).
  3. Turn off the Bluetooth and restart the phone. (Switch off and on again).
  4. When the iPhone is back on, turn the Bluetooth on again but do not attempt to connect to the Fitbit from here.
  5. Go on the app and try setting up the Ionic as a new device.

 

Let me know how it goes, see you around.

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