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Ionic not registering sleep, steps or heart rate

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‎10-10-2020 05:58 - last edited on ‎10-15-2020 13:17 by Fitbit Moderator

‎10-10-2020 05:58 - last edited on ‎10-15-2020 13:17 by Fitbit Moderator

Can anyone advise what I need to do 

my iconic sonics fine with my phone but does not register any activity be it sleep , steps or heart rate nothing I have tried restarting but this has not worked 

thanks 

 

Moderator Edit: Clarified subject

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‎10-15-2020 13:20 - last edited on ‎11-04-2024 14:26 by Fitbit Moderator

‎10-15-2020 13:20 - last edited on ‎11-04-2024 14:26 by Fitbit Moderator

@Iannewland A warm welcome to the Fitbit Community. Thank you for getting in touch about this. 

I appreciate the restart tried and the details mentioned. In this case, I've shared your post with our Support team and someone will contact you as soon as possible. Keep in mind that due to recent events affecting our operations we may take a bit longer to get back to you. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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