help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic not registering steps or heart rate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-02-2019 01:48

‎02-02-2019 01:48

My ionic has stop displaying my steps and heart rate.

I have restarted and factory reset many times and have change clock face.

Has anyone else had this problem

Best Answer
0 Votes
1 REPLY 1

‎02-03-2019 06:35

‎02-03-2019 06:35

@Balchin Welcome to the Fitbit forums! Thanks for taking the time to report the situation you are experiencing with your Ionic not tracking some data. Thanks for trying those troubleshooting steps in order to sort this out.

 

I went ahead and contacted customer support in your behalf for you to get further assistance. Keep an eye on your email inbox for next steps.

 

Keep me posted! 

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer
0 Votes