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Ionic not responding after firmware update - My experience with Support

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‎07-02-2019 17:36 - last edited on ‎07-03-2019 12:08 by Fitbit Moderator

‎07-02-2019 17:36 - last edited on ‎07-03-2019 12:08 by Fitbit Moderator

I've had my ionic a little over a year.  Shortly after an "update" my battery rapidly went to 0% and now the ionic won't charge or do a restart. Have tried cleaning contacts,  new cords,  different outlet, charging with computer. Spent time with customer service and was offered 25% off to buy a new device. So frustrated,  for $200 I expect a device to last! This issue seems to be all over with no real resolve.  

 

Moderator edit: Subject for clarity 

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‎07-03-2019 12:07

‎07-03-2019 12:07

Hello @F1tb1t98765 thanks for bringing this to my attention, welcome to the Community Forums.

 

I totally understand how frustrating this matter can be for you, thanks for your effort and patience troubleshooting your device prior to posting. Since you already received assistance with our Customer Support team, I recommend you to contact them back if you need more information and details about the resolution that was provided by them or if you have any additional questions about how our warranty policy works. The feedback that was provided in your post is appreciated, we are always striving to improve our products and services.

 

See you around. 

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