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Ionic not responding after firmware update

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‎05-30-2020 15:31 - last edited on ‎06-05-2020 20:04 by Fitbit Moderator

‎05-30-2020 15:31 - last edited on ‎06-05-2020 20:04 by Fitbit Moderator

My Ionic is dead after installing the newest app. I had purchased an Ionic for my adult daughter and used her charger to determine that my Ionic was the problem and not my charger. But my Ionic was lost in its return to me (Covit19 makes everything difficult.).

I read a reviewer's article that said my Ionic had been "bricked" and fitbit was offering a 25% discount towards a new one. How may I take advantage of this offer?

 

Moderator Edit: Clarified subject

Moderator Edit: Personal info removed

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3 REPLIES 3

‎06-05-2020 20:06 - last edited on ‎09-10-2025 10:31 by Fitbit Moderator

‎06-05-2020 20:06 - last edited on ‎09-10-2025 10:31 by Fitbit Moderator

Hi @Len.of.Tamarac, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Let me know if you have any additional questions, I'll be here.

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‎06-05-2020 22:26

In response to RicardoFitbit

‎06-05-2020 22:26

The Ionic Fitbit was lost. So I'm buying a new one from Amazon for $201.
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‎06-06-2020 04:40

In response to RicardoFitbit

‎06-06-2020 04:40

I have a similar problem and have interacted with customer service.

My ionic is stuck in a boot-loop due to no fault of my own.  The best that Fitbit will do is offer 25% off.  Would you spend more of your own money on a defective product?

I'm really embarrassed for Fitbit's customer service.

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