Ionic not responding after firmware update

[asantone]

My Ionic died shortly after applying the latest firmware upgrade.  The device was 15 months old.  I never swam with it or showered with it.  I've tried charging it over night, but it will not respond.  I'm back to my Flex which cost 1/3 as much and has lasted 3x as long as the Ionic.  Very disappointing.

From what I gather from the forum, the warranty is 12 months, so I have no recourse there.  What else will Fitbit do to retain their customers?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @asantone, welcome to the Community Forums!

Thanks for bringing this to our attention, I understand how frustrating this matter can be for you. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Let me know if you have any additional questions, I'll be here.

[Chris1oakfield]

following the update my watch won't charge and is now totally dead and not responding. I have had the watch a couple of years now and is therefore out of warranty. None of the cleaning and restart advice works.i have even brought a new charge cable with no joy.

Anyone with suggestions?

If the software update is the source of this problem then surely it should be replaced by fitbit!? Very frustrating as before this issue I was a fitbit fan. 

[asantone]

@RicardoFitbit  - Thanks for the response.  I have read the articles you cited and have tried the restart procedure multiple time with no luck.  The unit is completely dead and unresponsive.  What other options are there?

[Zzzangiys]

I have the same issue exactly. My ionic is 1.6 years old. Since yesterday, it is dead. But, the green light is flashing. But, the screen was black. It does not display anything now.

[asantone]

My Ionic remains inoperative while my 3 y/o Flex continues to track my steps.  I ended up calling FitBit support.  My initial call at around 5:40p EDT on Friday June 26, 2020 was answered by "David".  David had a hard time understanding me as I tried to spell out my email address, called me a "F*cking @sshole" and hung up on me.  I called back and was answered by Sebastian who was much easier to work with.  After putting me through some troubleshooting, he send me a link for 25% off my next purchase.  Not ideal but better than nothing.  I have 30 days to decide if I want another FitBit.