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Ionic not responding after swimming

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‎05-18-2019 19:44 - last edited on ‎05-19-2019 14:32 by Fitbit Moderator

‎05-18-2019 19:44 - last edited on ‎05-19-2019 14:32 by Fitbit Moderator

Bought my ionic just 2 days ago. On the 3rd day when use it for swiming... suddenly the ionic just went dead. No response and not able to restart. Very disappointed!!

 

Moderator edit: Subject for clarity 

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‎05-19-2019 14:31

‎05-19-2019 14:31

Hi @Ken7527001 welcome to our Community Forums! Let me give you a hand with your Ionic watch.

 

Seems odd that your device is unresponsive after swimming, even more because of the fact that it was designed to be swim-proof up to 50 meters. That said, can you please let me know if you see any condensation or water droplets inside your device? I recommend you to follow the steps from our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

 

Looking forward to your reply if you need anything else. Please keep me posted. 

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