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Ionic not responding

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‎06-03-2019 12:18 - last edited on ‎06-04-2019 13:21 by Fitbit Moderator

‎06-03-2019 12:18 - last edited on ‎06-04-2019 13:21 by Fitbit Moderator

Sadly I have had Bad luck with my Ionics.

 

I must say customer service with Fitbit is really good!! The Ionic was my first Fitbit purchase. The Ionic has failed for the 3rd time.  Battery gets under 30% and eventually will not take a charge.   Essentially each lasted less than a month before failing.  When this product works it is really nice.  My 4th one will be up for sale if anyone wants it as they will not offer a refund of any sort.   Sadly I'm leaving Fitbit as I've lost faith in the product.  

 

Moderator edit: Subject for clarity 

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‎06-04-2019 13:28

‎06-04-2019 13:28

Hey @Copterg thanks for your post, welcome to our Community Forums! Let me check this for you.

 

I'd like to appreciate your time and patience sharing your experience and comments with us, I totally understand your situation and how frustrating this matter can be for you. Please note that Fitbit is always striving to improve our products and services, therefore, the feedback that was submitted about our Fitbit Ionic and Customer Support team is always appreciated. I suggest you to check our return policies here for a better understanding of why our Support team didn't offer a refund procedure for your device. Don't hesitate to contact me back if you need anything else and if you decide to come back to the Fitbit family.

 

See you around. 

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