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Ionic not responding

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‎09-08-2019 19:13 - last edited on ‎09-09-2019 12:13 by Fitbit Moderator

‎09-08-2019 19:13 - last edited on ‎09-09-2019 12:13 by Fitbit Moderator

My Fitbit Ionic started logging too many Active Minutes this week. Then today after logging a workout earlier when I got home it was stuck on the Fitbit Logo Screen. I did a quick reset by holding the back and bottom right button. It seemed like it might work but then it went to a completely black screen. I tried the reset again and it brought up my normal screen but the watch was continuously vibrated. I hit the back button again and the vibrating stopped but the screen wouldn't come back on again. Since then I have tried to turn it on, reset it, and charge it. The only thing that has happened is the no charge image come up but it won't charge and it was charge before all of this and the logo coming on. These were both momentary and did not last.

 

Now I am just sitting here with frustrated because I have only had this $300 watch since July of last year and it was a replacement and upgrade for my last Fitbit that I ended up paying for because my last Fitbit stopped working....

 

Moderator edit: Subject for clarity 

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‎09-09-2019 12:11 - edited ‎09-09-2019 12:12

‎09-09-2019 12:11 - edited ‎09-09-2019 12:12

Hello @SlingHerKyle, welcome to the Community Forums!

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting, I totally understand how frustrating this situation can be for you. To better assist you with this, can you please let me know if the heart rate sensors of your device are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation. Even though you already tried the restart process, please note that the specified order is really important.

 

Let me know if you have any additional questions, I'll be here.

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‎09-09-2019 17:47

In response to RicardoFitbit

‎09-09-2019 17:47

The Heart Rate Sensor is completely unresponsive. I have checked the linked article and tried everything provided with no luck. It is completed unresponsive now and not charging. 

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