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Ionic not responding

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‎03-15-2020 06:18

‎03-15-2020 06:18

My Ionic is not responding.

 

I received a low battery message.   I plugged it in to the computer USB as usual.   Now there is no response at all, and there are no green lights on the back.   I tried the hard re-boot with two buttons, and then with three buttons.    Nothing happens at all.   I checked that the USB port on the computer is working, and it is, my phone charges just fine with no problems.

 

I have left the Ionic plugged in to see if it responds eventually.   I updated the firmware about a week ago.   

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‎03-17-2020 10:52

‎03-17-2020 10:52

@JanetMcN2 Welcome to the Community. Sorry for the delayed reply. 

 

I appreciate the troubleshooting tried and the details mentioned. In this case, I've shared your post with our Support team and they will continue assisting you through email. 

 

I'll be around if you have any additional questions. 

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