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Ionic not showing HR at all while exercising

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‎04-25-2020 20:17 - last edited on ‎04-29-2020 10:57 by Fitbit Moderator

‎04-25-2020 20:17 - last edited on ‎04-29-2020 10:57 by Fitbit Moderator

Approx. 30% of the time while exercising my HR meter shows no data. 🤔

I cleaned thoroughly but problem remains. 

 

Moderator edit: Updated subject for clarity 

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‎04-29-2020 11:07 - last edited on ‎12-11-2025 05:10 by Fitbit Moderator

‎04-29-2020 11:07 - last edited on ‎12-11-2025 05:10 by Fitbit Moderator

@rubenmanuel Welcome to the Community. Sorry for the delayed reply. 

Thanks for letting me know that your Ionic isn't showing heart rate data all the time while you're exercising. I appreciate that you cleaned your contacts. 

Occasionally your device may have difficulty getting a strong signal, especially during exercises that cause your arm to move vigorously such as high-intensity interval training or boxing. Try to relax your wrist and stay still for up to 10 seconds. Normal tracking should resume shortly. 

Please follow these tips: 

- Tighten the band so that it doesn't slip on your wrist, follow the instructions on this article
- Restart your Ionic 

Let me know the outcome. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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