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Ionic not showing active minutes and HR incorrectly

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‎07-08-2019 12:07 - last edited on ‎07-09-2019 11:58 by Fitbit Moderator

‎07-08-2019 12:07 - last edited on ‎07-09-2019 11:58 by Fitbit Moderator

I ran 16K and my Fitbit shows zero activity minutes. I ran 1:52 and HR showed incorrectly also (no way it was 93!)

Help! 

I have done a reset and no change

 

Moderator edit: Updated subject for clarity 

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‎07-09-2019 12:03

‎07-09-2019 12:03

Welcome back to the Community @pamruhl. I appreciate the details mentioned. 

 

It's pretty weird that your active minutes aren't showing and your heart rate is incorrect. I would like you to double check this article to learn how your active minutes will be calculated. Also, check this article about how do I track my heart rate with my Fitbit Ionic?, there you will learn some tips on how to improve your heart rate. 

 

I would like you to double check that there are no activities logged that might be interfering with the information you're getting. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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