Ionic not showing blood oxygen stats

[Bomberman]

Hi,

Is there any reason I'm still not seeing these? I'm on the latest update.

Cheers,

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@Bomberman Welcome to the Community. Sorry for the delayed reply. 

I'll be happy to help you getting the estimated oxygen variation on your Fitbit app. 

I would like you to make sure you're checking this information on your Fitbit app, following these steps: 

1. On the Today tab 

   in the Fitbit app, tap the sleep tile 

2. Tap a sleep log (Fitbit Premium users, tap a sleep log > Restoration) and swipe to find your estimated oxygen variation graph.

Please sync your Ionic each morning to see last night's sleep stats in the Fitbit app. Learn more about it by checking this article. 

Keep me posted! 

[Coconutsyogi]

I'm having the same problem. It was showing my O2 levels, but it hasn't for a few days now. I've tried closing and reopening the app and Uninstaller and reinstalling. When I reinstalled it, it updated and started showing my O2 stats for a few days. Then, it just stopped again.

[SilviaFitbit]

@Coconutsyogi Hi there. Thank you for getting in touch about this. 

To receive EOV data, note the following:

• Make sure your Fitbit device is snug and secure before you go to sleep. For more information, see How do I wear my Fitbit device?
• Make sure your Fitbit device is charged.
• You must have Charge 3, Charge 4, Ionic, or a Versa series device.
• You must sleep 3 or more hours.

Can you confirm that you're receiving sleep stages everyday?

Looking forward to hearing back from you.