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Ionic not showing calories and active minutes

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‎09-02-2018 07:08 - last edited on ‎09-03-2018 07:31 by Fitbit Moderator

‎09-02-2018 07:08 - last edited on ‎09-03-2018 07:31 by Fitbit Moderator

The same workout that the Ionic had smart-tracked 2 weeks ago and I had overridden for timing accuracy was not smart-tracked today at all. Does smart-track stop tracking an activity if you override once? If so, how does one reset?

 

Secondly, while manual logging is showing 4775 for the activity duration and a max HR of 210 and 20 min cardio, 24 min fat burn and 11 min peak HR zones, the calories burned and active minutes is showing 0.

 

What's the resolution?

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎09-03-2018 07:36

‎09-03-2018 07:36

Hey there @ionic28, thanks for stopping by! While reading your post I was wondering if you tracked your activities directly from your Ionic or you let your SmartTrack to do it? 

 

Note that when you manually start an activity from your Ionic, these activities override any SmartTrack activities during the same time period. In this instance I'd recommend making sure that any manually started activity via the exercise app on the Ionic is completed before starting a new activity using SmartTrack. 

 

Hope this helps and clarifies what could've happened! 

Maria | Community Moderator, Fitbit


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‎09-03-2018 08:32

In response to MarreFitbit

‎09-03-2018 08:32

What do you mean by "starting a new activity using SmartTrack"? I am not starting/ending anything immediately before/after a workout. Simply letting the Ionic do its thing and then simply trying to see the impact for the specific duration by adding it to the log later on.

 

The first time I did this activity, the Smart Track did recognize automatically, just the duration was incorrect and hence I overrode. I get it that only the manual entry would've registered in that case to avoid duplication. The issue was that the manual entry did not calculate the calories and active minutes while step calculation/extraction worked fine.

 

Since then, the Smart Track is not automatically recognizing the same activity at all. As per settings, Auto Exercise Recognition is still on 

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