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Ionic not showing sleep stages/oxygen data not appearing on the app

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‎09-06-2020 05:32 - last edited on ‎09-08-2020 16:08 by Fitbit Moderator

‎09-06-2020 05:32 - last edited on ‎09-08-2020 16:08 by Fitbit Moderator

Since the firmware update my ionic has stopped recording my oxygen variations at night. Also My sleep and the sleep stages are showing in the App but not on my ionic screen.

 

Moderator Edit: Clarified subject

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‎09-08-2020 16:16 - last edited on ‎10-17-2024 07:15 by Fitbit Moderator

‎09-08-2020 16:16 - last edited on ‎10-17-2024 07:15 by Fitbit Moderator

@Juleswhelan17 It's nice to see you in the Fitbit Community. Thanks for getting in touch about this. 

If you move frequently during sleep, the movement can interfere with the light that bounces back to the sensors on your device.

To receive EOV data, note the following:

  • Make sure your Fitbit device is snug and secure before you go to sleep. For more information, see How do I wear my Fitbit device?
  • Make sure your Fitbit device is charged.
  • You must have Charge 3, Charge 4, Ionic, or a Versa series device.
  • You must sleep 3 or more hours.

Regarding your Ionic not showing sleep info on your screen, please restart it and check again. Please confirm your sleep tile has been added to the Fitbit Today. 

Let me know how the troubleshooting goes. Looking forward to hearing back from you. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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