Ionic not starting after trying factory reset

[rkarwani]

My Ionic battery started discharging rapidly and since past few days the watch will switch off when removed from charging device. I tried doing the factory reset following steps given in forum chat, however, now the watch is stuck displaying  message “ Data not cleared, Sync and try again”. The watch is not getting connected to phone / app as well. Tried repeating the reset steps but no change in Watch response . Any suggestions 

[EdsonFitbit]

Welcome to the Fitbit Community, @rkarwani.

I'm sorry to hear about the difficulties you experienced with your Fitbit Ionic. Thank you for trying to get them resolved before contacting us.

After restarting your Watch please reboot your mobile device. Then, try to set up your Ionic as a replacement device:

1. Tap the Today tab, and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

If you are having difficulties set up your Ionic, please follow these troubleshooting steps.

Hope this helps.

[rkarwani]

Hi Edson,

The steps you suggested have not helped, Watch is not getting connected through blue tooth. On  restarting the watch, it does not move beyond the screen display “Data to Cleared, Sync and try again”. Is the watch Dead ?

[EdsonFitbit]

Thanks for your response, @rkarwani.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.