Ionic not switching on after factory reset

[Bids58]

I hadn't used my ionic (which has had various problems over the last couple of years) for a few months and decided to give it another shot.  After several attempts it started but was flaky, so decided to try a factory reset.  BIG mistake.  It won't turn on at all now.  I can see others have had the same problem. 

Have been promised an email from Customer Services about the warranty but have had it over two years, so I now have an out of warranty watch which won't work (nice alliteration there!).

But, I do possibly feel better for having typed all that out!

Cheers

B

[YojanaFitbit]

Hi there, @Bids58. Welcome to the Community Forums. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Ionic before reaching out.

Sorry to hear that your Fitbit Ionic is no longer turning back on. I've seen you reached out to our Support Team before posting here. If you have any questions regarding the outcome of this situation, please feel free to contact our team back so they can clarify any doubt as they have all details of your case. They will be glad to keep assisting you.

See you around. 

[Bids58]

I have used your support team and seemingly nothing can be done, except to offer me 30% off my next purchase.  As this is my 2nd fitbit to fail, I don't feel inclined to accept this offer as there is clearly a fault with the design of the watch.

Off to research other brands.  

[YojanaFitbit]

Hi there, @Bids58. Thanks for stopping by in the Community Forums and sharing your feedback. We‘re taking into consideration your comments and sentiments in regards to our products and services.

We understand that the outcome of your case with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different from the others. Thanks for taking the time to share your experiences and feedback. For more information about the outcome of your case, please get in touch with our Support Team again or you can also check our warranty policies here for a better understanding of the information you were provided.

Thanks for your understanding.