Ionic not syncing and music not playing during workout

[K--]

I am a FB user for years recently I decided to join premium for the year, but my hesitation is due to the fact that my device doesnt sync my workouts nor can I play music during workout. Can i get help with this?

Moderator Edit: Clarified subject

[SilviaFitbit]

@K-- A warm welcome to the Community. Thanks for getting in touch about this. 

I'm glad to hear that you joined Fitbit Premium, please check out this article for more information about it. 

Please confirm you're following this procedure to play your music while working out. To better assist you, reply to the following questions: 

- Are you tracking your workouts with SmartTrack or the exercise app?
- Which workouts aren't syncing to your account? 
- Are you controlling your music from your phone or on your Ionic? 

Looking forward to hearing back from you. 

[K--]

Thank you for replying I will proceed with the steps...and return with my findings

[K--]

I believe I corrected my music during workouts issue.  However if I select a program for instance a running program, it does not sync to my watch for that days workout.  I have to bring my phone in addition.  So can you now help me with syncing my workouts to my FB Ionic.  Thank you

[SilviaFitbit]

@K-- Thanks for getting back. I'm glad to hear that you're able to play music during a workout. 

I would like to clarify the running workout that's not syncing to your program. Please reply to the following questions: 

- Are you participating in a Guided Running Program?
- Are you tracking your workouts at the time you schedule it when you created it?
- What is the name of the Guided Program?

Also, please confirm you're tracking your runs with the exercise app or SmartTrack. 

Looking forward to hearing back from you. 

[K--]

Are you participating in a Guided Running Program? Yes

- Are you tracking your workouts at the time you schedule it when you created it? I pick them a couple days before I start program

- What is the name of the Guided Program? I have completed run training



Thank you for replying, the issue is I’m using a running program and it won’t sync to my FB ionic device and I have to bring along my phone for the workout to count. I would like my program to sync to my watch so I don’t have to bring extra devices.

Sent from my iPad

[SilviaFitbit]

@K-- Thanks for getting back. I appreciate that you replied to the questions asked. 

The workouts that you're doing will count in your Guided Program and this will reflect on your watch as active minutes and the number of days you have worked out so far. 

I'll be around if you have any additional questions. 

[K--]

Yes, but how do i change the workouts on my FB device in the coach app....it says sync to change preloaded workouts but it has not changed.

[SilviaFitbit]

@K-- Thanks for clarifying that you would like to change the workouts showing on your Fitbit Coach app on your Ionic. 

These workouts will change periodically during syncs, please check the information below: 

1. Fitbit Ionic|Versa (Fitbit Coach account - No)
   • Ionic|Versa will include: 
     • 3 static workouts
       • 10 Minute Abs
       • 7 Minute Workout
       • Treasure Chest
2. Fitbit Ionic|Versa (Fitbit Coach account - YES, Coach premium subscription - No)
   • Ionic|Versa will include: 
     • 1 Personalized program session workout 
     • 2-3 recommended workouts (will change periodically during syncs)
3. Fitbit Ionic|Versa (Fitbit Coach account - Yes, Coach premium subscription - Yes)
   •  Ionic|Versa will include:  
     • 1 Personalized program session workout
     • 4-6 recommended workouts (will change periodically during syncs)

I'll be around if you have any additional questions.