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Ionic not syncing nor tracking floors

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‎06-03-2020 07:13 - last edited on ‎06-05-2020 19:41 by Fitbit Moderator

‎06-03-2020 07:13 - last edited on ‎06-05-2020 19:41 by Fitbit Moderator

My phone won't sync ..last time it synced was three hours ago but now it will not not sync at all any data from my ionic watch ...Also it won't calculate floors can some one help me please and thank you 

 

Moderator Edit: Clarified subject

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‎06-05-2020 19:40 - last edited on ‎09-10-2025 10:32 by Fitbit Moderator

‎06-05-2020 19:40 - last edited on ‎09-10-2025 10:32 by Fitbit Moderator

Hello @Laura1963, welcome to the Community Forums!

Thanks for your post and for bringing this to our attention. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. Such help article includes a restart process that can resolve the floors-tracking issue too.

I'll be around if you need anything else.

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