help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic not syncing nor tracking floors

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-03-2020 07:13 - last edited on ‎06-05-2020 19:41 by Fitbit Moderator

‎06-03-2020 07:13 - last edited on ‎06-05-2020 19:41 by Fitbit Moderator

My phone won't sync ..last time it synced was three hours ago but now it will not not sync at all any data from my ionic watch ...Also it won't calculate floors can some one help me please and thank you 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎06-05-2020 19:40

‎06-05-2020 19:40

Hello @Laura1963, welcome to the Community Forums!

 

Thanks for your post and for bringing this to our attention. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your Android mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. Such help article includes a restart process that can resolve the floors-tracking issue too.

 

I'll be around if you need anything else.

Best Answer
0 Votes