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Ionic not syncing or turning on

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‎12-05-2017 17:34 - last edited on ‎12-07-2017 14:18 by Moderator Alum

‎12-05-2017 17:34 - last edited on ‎12-07-2017 14:18 by Moderator Alum

Ionic will not sync or turn on

 

Moderator Edit: Updated Subject for Clarity

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‎12-07-2017 14:16

‎12-07-2017 14:16

@Catmom69 Welcome to the Fitbit family! Have you tried performing a restart on your Ionic? That should help you out.

 

Also, when you plug it in to the charging cable, does it light up showing it is charging?

 

If it turns on, but still not syncing; please try these syncing troubleshooting steps for Android devices. That could help you as well!

 

Try that out and let me know how it goes! Smiley Happy

 

 

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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