help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic not syncing to IPhone bluetooth. Used to work, but doesn’t any longer

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-02-2018 21:47

‎07-02-2018 21:47

about 2 days ago I noticed my Ionic’s clock was not correct (now it’s so wrong it’s almost right). I went to the app on my Iphone and saw there was an update— tried and it wouldn’t sync or update. Looked in bluetooth settings and it’s not connected.

Went to the forums and have done every trouble shooting on google I could find (all from this forum). Still won’t connect with bluetooth. I’m beyond frustrated and am about to simply connect this device with my garbage. Please assist before I quit.

Best Answer
0 Votes
3 REPLIES 3

‎07-02-2018 21:49

‎07-02-2018 21:49

I’ve logged out, logged off, turned off, disconnected, and done it all again 4-5X without any luck. This is garbage.

Best Answer
0 Votes

‎07-02-2018 22:14

‎07-02-2018 22:14

So I did the factory reset on the Ionic device and now nothing on that works— just the blue diamond looking image that fades off the screen and comes back. What is wrong with your product?!

Best Answer
0 Votes

‎07-02-2018 22:25

‎07-02-2018 22:25

Just set me up with a new watch please—and not a refurbished one that’ll have the same issues in 2 weeks. Or a full refund. This is bogus and the product is a GD lemon

Best Answer
0 Votes