Ionic not syncing to the app

[Noahjake]

My watch will not sync to my phone App anymore. I am on the second watch now (first one lasted about 6 months before it died) I am Starting to become highly Irritated with the FitBit watch and App. I have already tried to reset the watch and App, still nothing.  

Moderator edit: Updated subject for clarity 

[Mallie16]

Having the same problem. Turned Bluetooth off to try and connect to the soundbar and now I cannot re-connect Ionic. Bloody frustrating!

[SilviaFitbit]

Hey there @Noahjake and @Mallie16! I appreciate the troubleshoot that you've tried in order to fix the syncing issue you're having. I would like you to make sure that you've followed the steps provided on this help article Why won't my Fitbit device sync?. 

Also, confirm that you have a compatible device. If after trying the procedure posted above, your watch is still not syncing and you're getting any error message, please provide me with those details and I'll be happy to continue assisting you. 

I'll be around if you have any further questions! 

[kb717]

I am having the same issue - synced until the 27th - now nothing - have tried all the troubleshooting - keeps giving me the bluetooth error - which I have already tried to do.

[hewittv]

I am also having the same issue.  Started 3 days ago.  Blue booth on my i-phone cannot detect my

Ionic so will not sync.   Other devices connected to my blue tooth (speaker, car etc have no problems connecting).

When I try to sync my Ionic is just says "looking" but never connects.  The Ionic won't even show the

correct time, some how it is losing minutes.  I had a 90 minute work out

this evening, which I attempted to track...somehow the Ionic counted the calories that were burned but lost 30 minutes of the work out, saying it only lasted 60 mins.   Yes, I have tried all the re-starts etc and have

deleted and re-installed the Fitbit app on my i-phone three times but nothing changes.  I can only conclude that the blue booth signal on the Ionic is not working correctly, (yes I have my ionic set to all day sync).   It is rendering the ionic as useless as I can't even use it as a watch as it doesn't even keep correct time.  I've only had it since May and would expect it to last longer than five months.

Please give me a clue as to what to do next....

[SilviaFitbit]

Hey there @kb717. I appreciate the troubleshoot that you've followed. I apologize for the delay in the reply. I would like to confirm if you keep having syncing issues. If you do, I can share your post with our Support team, they will further assist you. 

It's great to see you around @hewittv! Thank you so much for the procedure that you've followed as well for the details that you've mentioned. In this case, I've shared your post with our Support team and they've said that you already have a case with them. Please continue the communication via email, they will look for a solution. 

Keep me posted. 

[AG66]

I'm having the same issue. My ionic wont sync with my phone and hasn't done for the last couple of weeks. I've tried all the suggestions here, reinstated the app twice. restarted both phone and ionic numerous times. Still nothing. My phone shows it is paired but not the ionic.

[SilviaFitbit]

A warm welcome to the Community @AG66! Thanks for the troubleshooting that you've performed. I would like you to confirm that you've tried the steps posted on this article Why won't my Fitbit device sync?. 

Since, you mentioned that your app it's showing that your Ionic isn't paired. You may want to try to set it up once again. If you encounter any issue try this procedure Why can't I set up my Fitbit device?. 

Hope this helps! Keep me posted. 

[nickkeith]

Same issue here, I have even done a factory reset, as I was instructed and a month later it does not sync again. The ionic has not synced since Nov 16 at 6:03 pm. I spent a lot of money on this and it does no tracking of anything for me.