help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-18-2018 20:03

‎01-18-2018 20:03

My ionic will not sync for today 1/18/19

I have forgot ionic on app and tried to add new device it finds device, but can’t connect with it. Please help. Thanks in advance 

Best Answer
4 REPLIES 4

‎01-18-2018 22:40

‎01-18-2018 22:40

Known issue. Reboot your ionic and it will start syncing. Fitbit has ignored multiple request to fix but no avail. 

Best Answer
0 Votes

‎01-20-2018 06:19

In response to GSOD

‎01-20-2018 06:19

I rebooted ionic and reinstalled as new device & this seemed to work. Thanks for the info.

Sent from my iPhone
Best Answer
0 Votes

‎01-20-2018 13:49

‎01-20-2018 13:49

This week mine will not sync either.  I have tried restarting the watch, uninstalling and reinstalling the app on my phone, checking all my phone and bluetooth settings, having it sync to my computer and starting all over again, and none of it works.  I'm using mine with a Samsung Gallaxy and it worked fine for a month now, this week there are issues.  Sometimes my steps will sync and my sleep and other features will not.  This watch is too expensive to be having sync issues.  After I rebooted it did sync once but it wouldnt sync again. 

Best Answer

‎01-20-2018 17:40

In response to Patty22

‎01-20-2018 17:40

My issues are exactly the same, I’ve tried over and over restarting from scratch and still nothing! But it did work for a week after I got it for Xmas. So annoying as my whole point for the phone was the call and text notifications ! 

Best Answer