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Ionic not syncing

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‎03-25-2018 19:25

‎03-25-2018 19:25

My Ionic is suddenly not syncing. My Samsung phone is not recognizing the Ionic. I have turned Bluetooth and phone off and on several times with no results. This started when I tried to do the firmware update.

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6 REPLIES 6

‎03-25-2018 20:03

‎03-25-2018 20:03

Same thing is happening to me!

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‎03-25-2018 23:32

‎03-25-2018 23:32

Please check my topic and watch recorded experience. If its same, please add your comment under mine. Cheers,

https://community.fitbit.com/t5/Ionic/Ionic-not-Syncing-with-iPhone-7-Plus/m-p/2609599

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‎03-26-2018 06:23

In response to omertokus

‎03-26-2018 06:23

This is the same problem I am having. I am not a tech say person and have no clue what to do. Very frustrated!


Sent via the Samsung Galaxy S7 active, an AT&T 4G LTE smartphone
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‎03-26-2018 08:57

In response to omertokus

‎03-26-2018 08:57

Yes, this is what is happening. I am not very tech say and this is very frustrating!

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‎04-02-2018 01:19

In response to Kimmersue

‎04-02-2018 01:19

I can't really click that any of the answers worked. It just suddenly started working. In fact, I was a little disappointed that I didn't get a reply after I confirmed that this was the problem I was having. Even a, "thank you were working on it" would have been nice. Fitbit has always been quick and polite with responses before.

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‎04-02-2018 04:46

In response to Kimmersue

‎04-02-2018 04:46

I had the same issue after the update. I had to remove the ionic from my account, remove it from the Bluetooth list on my phone, restart the ionic, reconnect it to Bluetooth on my phone, then add it to my account again. Silly, but it worked for me.

 

Now, if only it would count steps properly....

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