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Ionic not syncing

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‎07-21-2019 13:31 - last edited on ‎07-22-2019 06:27 by Fitbit Moderator

‎07-21-2019 13:31 - last edited on ‎07-22-2019 06:27 by Fitbit Moderator

Is not syncing and I just purchased this. How can I get a refund 

 

Moderator edit: Updated subject for clarity 

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‎07-22-2019 06:33 - edited ‎07-22-2019 06:33

‎07-22-2019 06:33 - edited ‎07-22-2019 06:33

Welcome back @Nyoung. Thanks for the details mentioned. 

 

Sorry about what you're experiencing. If you would like to troubleshoot this before proceeding with a refund, you may want to try this syncing troubleshooting. 

 

If you bought your Ionic directly from Fitbit, you can learn more about refunds in the Fitbit Warranty. 

 

I'll be around if you need further assistance. 

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