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Ionic not syncing

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‎08-30-2019 11:07 - last edited on ‎08-31-2019 16:08 by Fitbit Moderator

‎08-30-2019 11:07 - last edited on ‎08-31-2019 16:08 by Fitbit Moderator

I have done everything including using my phone as a hotspot. I need someone to help me with this. I've never had this much trouble and I really don't want to buy another one. If I can't get this resolved I'm buying something else. So disappointed because I loved this Fitbit!!

 

Moderator edit: Updated subject for clarity 

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4 REPLIES 4

‎08-31-2019 16:08 - last edited on ‎01-20-2025 08:10 by Fitbit Moderator

‎08-31-2019 16:08 - last edited on ‎01-20-2025 08:10 by Fitbit Moderator

A warm welcome to the Community @Lulabelle.Tenn. Thanks for the details mentioned. 

Sorry to hear that you're experiencing this with your Ionic. I appreciate the troubleshooting tried, I would appreciate if you could try the following procedure. 

I would like you to try this syncing troubleshooting and check if you get it working. Could you let me know which mobile device you're using? 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎08-31-2019 19:21

In response to SilviaFitbit

‎08-31-2019 19:21

I am using an LG V40 thin
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‎08-31-2019 21:03

‎08-31-2019 21:03

Same issue here starting yesterday Moto z2 force, seems to be related to the app update to 3.3.1

 

Also it deleted yesterday's data completely

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‎09-04-2019 13:06 - last edited on ‎01-20-2025 08:10 by Fitbit Moderator

In response to Lulabelle.Tenn

‎09-04-2019 13:06 - last edited on ‎01-20-2025 08:10 by Fitbit Moderator

Thanks for getting back @Lulabelle.Tenn and @Navcab4422. Sorry for the delayed reply. I have checked the list of supported devices and the LG V40 that you mentioned isn't listed there. Rest assure that our Support team is testing new devices and adding them to the list. 

Let me know how it goes. I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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