09-05-2019
08:03
- last edited on
09-06-2019
06:04
by
SilviaFitbit
09-05-2019
08:03
- last edited on
09-06-2019
06:04
by
SilviaFitbit
My ionic started giving me a lot of issues with connecting recently. It just plain won't sync. I've tried resetting the ionic, turning the bluetooth on my phone off and back on, resetting the phone. I've done a full factory reset on my ionic, sacrificing a fifth of my cell phone data just to get it update, which took all morning, and still when I go to have it sync it tells me the device can't be found. It does sync from time to time, but it won't stay connected despite having the all day sync and stay connect options selected.
I've done about everything I can think of if someone can give me some help.
Moderator edit: Updated subject for clarity
09-06-2019 06:04
09-06-2019 06:04
Welcome to the Community @Creamcheese742. Thanks for the details mentioned and the troubleshooting performed.
Since, you've tried the recommended troubleshooting for cases where watches aren't syncing. I've shared your post with our Support team and they will continue assisting you.
I'll be around if you need further assistance.
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