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Ionic not syncing

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‎07-02-2020 02:38 - last edited on ‎07-04-2020 13:52 by Fitbit Moderator

‎07-02-2020 02:38 - last edited on ‎07-04-2020 13:52 by Fitbit Moderator

My ionic device can never be found. It doesn't sync obviously and the only way I can get any life out of it at all is to reset it. My phone can they try to connect. 

None of my notifications show up on the phone because of this and the app is constantly telling me to restart my phone?

Phone P30 Pro

 

Anyone know if this is a problem. With the ionic? 

 

Moderator Edit: Clarified subject

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‎07-04-2020 14:15 - last edited on ‎10-16-2024 09:25 by Fitbit Moderator

‎07-04-2020 14:15 - last edited on ‎10-16-2024 09:25 by Fitbit Moderator

@Theionicpoint A warm welcome to the Community. I appreciate the detailed information shared. 

I would like you to try this syncing troubleshooting and double check that the Android version installed on your phone is 7.0 or higher. 

Regarding the notifications issue you're experiencing, please try the troubleshooting posted here by another user. 

Let me know the outcome. I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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