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Ionic not tracking HR and battery draining

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‎09-06-2020 19:42 - last edited on ‎09-07-2020 18:39 by Fitbit Moderator

‎09-06-2020 19:42 - last edited on ‎09-07-2020 18:39 by Fitbit Moderator

Something weird starters happening. For a while it seemed the Heart Rate wasn’t reading and now the battery drains in a day. I’ve done the hard reboot and latest software update. No change. Help! 

 

Moderator Edit: Clarified subject

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‎09-07-2020 18:34

‎09-07-2020 18:34

Hi @Yoshburger75, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that the battery of our Ionic was designed to last 5 days, but this also depends on how frequently you use all the features of your device. That said, I recommend you charging your Fitbit device with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

 

After following the above information, please check this help article for more tips and recommendations. This article includes as restart process that should resolve the heart rate tracking concern that you're experiencing. If not, please check: Why don't I see my heart rate on my Fitbit device? for more steps.

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